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Patient Access Representative (Vouchers Included) includes:
Patient Access Representative
Learn the skills and knowledge needed to become a patient access representative (PAR) and prepare for the CMAA and CEHRS certification exams.
A patient access representative (PAR) is an integral part of all hospital and outpatient care practices. Patient representatives act as liaisons between healthcare professionals and patients to improve the patient's experience within the healthcare system. They also have the skills to support both front and back-office staff, which helps prevent gaps in care, administration, and financial activities, allowing them to be one of the top jobs in healthcare administration.
This patient access representative training bundle provides the knowledge to navigate these systems for those with limited or no healthcare experience. With technology skills also required for this allied healthcare position, obtaining active learning through an electronic health record simulator will provide a complete user experience with all aspects of that equipment—which you will find in many healthcare settings. In-person and telephone communication skills are critical for people in this position, so you will address strategies that can be used in the most common situations in many healthcare settings. This course also prepares you to become a patient service representative, someone who collects information from patients before their medical appointments and answers any questions about billing. You will move through the program at your own pace, and your facilitators will be there with you every step of the way to provide clarification, support, and guidance.
This comprehensive course bundle also features a medical terminology course that will help you gain a greater understanding of the human body, how to describe it, and how to use medical terminology in a healthcare setting—ensuring you have the fundamentals to launch your new healthcare career.
The Patient Access Representative course provides comprehensive training that will prepare you for the Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Record Specialist (CEHRS) certification exams through National Healthcareer Association (NHA). This course includes vouchers that cover the fees for these exams.
What you will learn
How you will benefit
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
The instructional materials required for this program are included in enrollment. The following textbooks, workbook, and access codes will be shipped to you approximately 7-10 business days after enrollment. Two of your textbooks will be available online as an eBook; there is no eBook for the Workbook to Accompany Understanding Health Insurance. Whenever possible, reading assignments in each lesson will be linked to the eBooks for the designated reading.
You will receive an access code to access MOSS 3.0, which is a simulated EHR.
Please Note: You will receive a digital book if the physical book is on backorder.
In order to sit for national certification exams, candidates must have a high school diploma or equivalent; it is recommended you have this before enrolling in this program.
CMAA exam eligibility:
CEHRS exam eligibility:
Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.
Sharon L. Blackford
Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a master's degree in Organizational Management, a bachelor's degree in Business Management and has served as a Registered Medical Assistant since 1994. Sharon was an active-duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.
Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.
Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software.
What kind of salary can I expect as a patient access representative?
According to the U.S. Bureau of Labor Statistics, the average patient access representative salary is $36,000. Your exact salary will vary, and jobs will be available everywhere. The areas with the highest paying jobs for patient access representatives include the District of Columbia, California, Washington, Alaska, and Oregon.
What is a patient access representative?
As a patient access representative (PAR), you will serve an essential role in healthcare facilities as the liaison between healthcare professionals and patients. You will also need to display excellent customer service skills, communicate effectively (both written and verbal), prioritize tasks based on level of importance, multi-task high-level duties, manage stressful situations, be proficient in computer systems, and handle complex paperwork promptly.
Does this course prepare you for a certification?
This course prepares you to sit for the Certified Medical Administrative Assistant (CMAA) exam and CEHRS certification exam, both offered by the National Healthcareer Association (NHA). NHA exam study materials and practice exams are provided with this course. You will receive vouchers for the exams after successfully completing the course, coursework and your financial obligation.
When can I start this course?
This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.
Can I register for courses if I am an international student?
Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.
How long does it take to complete this course?
After you register, you will receive 12 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.
What if I don't have enough time to complete the course within the time frame provided?
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.
What kind of support will I receive?
The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.
What happens when I complete the course?
Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.
Am I guaranteed a job?
ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.
Can I get financial assistance?
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.
How can I get more information about this course?
If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."
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